Enabling our People through Robust Systems and Processes
‘Lady Gowrie Tasmania has demonstrated an unwavering commitment to the education and care sector, fulfilling their social mandate with integrity and purpose.’
We will achieve our purpose through diverse high quality support services and programs that enable sustainability and continuous improvement through robust systems and processes.
Our 2024-25 key projects, achievements, successes to be celebrated under this priority included:
Learning, Development & Inclusion Projects
Project teams continued to deliver high quality, evidence-based projects and initiatives to support children, families and educators including: The Basics Tasmania resources to support children from birth to three years of age to thrive and reach their full potential; unaccredited training included 51 online PL sessions and 5 bespoke PL sessions for over 90 participants; successful submission to the Industry Partnerships Fund (Skills Tasmania) for Bringing the delivery of Early Education and Care Qualifications into the 21st Century; and contributed to a Young Children in Digital Society 4-year research project which culminated in a book and support resources.
Workforce Projects commissioned by Early Childhood Australia (Tasmania Branch) and delivered by Lady Gowrie Tasmania (Early Years and School Age Care (EYSAC) Workforce Strategy and Workforce Coordination Project) were successfully completed in December 2024. The ECA Tasmania Branch Annual Report 2024-2025 shared:
‘Thank you to Lady Gowrie Tasmania for their outstanding leadership in driving the Early Years and School Age Care (EYSAC) Workforce Strategy and the Workforce Coordination Project…They demonstrated an unwavering commitment to the education and care sector, fulfilling their social mandate with integrity and purpose…Their leadership has helped shape a stronger, more connected workforce and laid the foundation for sustainable growth and development across Tasmania’s education and care landscape.’
Registered Training Organisation
Lady Gowrie Tasmania (trading as Gowrie Training & Consultancy) continued to operate as a Registered Training Organisation (RTO 45602) and delivered: Certificate III in Early Childhood Education and Care (CHC3012) and Diploma of Early Childhood Education and Care (CHC50121). Striving for quality and collaboration, delivery methods included a mix of class-based training, online webinars, learning via Canvas learning platform and on-the-job training through workplace traineeships. Key projects and initiatives included: implemented new draft RTO Standards; delivered CHCPRT025 Identify and Report Children and Young People at Risk module (108 enrolments – 79 completed 30 June 2025); co-designed a Diploma taster program with a large statewide provider; and 2 staff attended the CanvasCon Conference in Melbourne in August 2024.
Of the 222 learners during this period 62 completed qualifications, 127 are still active and 33 cancelled.
Of the 117 total LGT learners 39 completed their qualification, 62 still active and 16 cancelled.
Inclusion Agency Tasmania (IAT)
The IAT delivers the Australian Government’s Inclusion Support Program (ISP) in Tasmania. The IAT team comprised 13 Inclusion Professionals (IPs) and 2 Inclusion Professional Consultants located across the state who supported 278 education and care services (98% of total services statewide). This year saw a 37% increase in support requests with the team responding to 3703 support requests and 1490 face-to-face coaching and support visits. Key projects included: continuation of mini projects to improve inclusive practices delivered in partnership with Allied Health Professionals; research project to support quality and continuous improvement of service delivery (70% services statewide and 100% IPs participation rate).
In Home Care (IHC)
IHC Support Agency Tasmania, funded through the Australian Government Department of Education, continued to support families needing education and care at home. Prior to 30th June 2025, we transitioned out of delivering the IHC program. We valued our role in delivering the IHC program which involved changes that only strengthened IHC as a small, but much needed, component of the early childhood education and care sector in Tasmania. We will continue to advocate for IHC within our representation and engagement activities for the sector.
Quality & Risk Systems
Significant work was undertaken to advance the maturity of organisational risk and quality systems and to embed a stronger culture of governance and accountability including: continued implementation of Risk Connect to manage strategic and compliance risks; developed an Operational Risk Register; introduced an Issues of Significance Register to track regulatory matters and adverse events, improving visibility of emerging risks; strengthened analysis of serious incidents in services to inform corrective and preventative actions; implemented a Continuous Improvement Register to capture and track corrective actions identified from investigations and compliance activities; implemented a new Compliments, Complaints and Feedback System, supported by revised policy and procedures to enhance accessibility and responsiveness; improved use of complaints data to monitor customer satisfaction and service quality trends; and restructured the quality and risk function to enhance capability in child safety, complaints handling, incident investigation and WHS.
IT Roadmap
Significant planning and investment on upgrading our systems and processes resulted in the implementation of: XAP child care management system to simplify our enrolment, account, data management and waiting list processes; Employment Hero operating system with a staged approach to unify all aspects of our employment processes; and HumanForce to simplify payroll and attendance processes. These new systems and processes offered increased integration, automation, reliability, security, compliance, efficiency and end-user experience of technology across the organisation.
Facility Upgrades
Successful Education and Care Unit (ECU) Minor Infrastructure Grants and community grants, combined with LGT funding, saw upgrades to the following: Midway Point kitchen (Sorell Council & LGT); Pedder Street shade structure replaced and soft fall installation (ECU Grant & LGT); Battery Point playground (ECU Grant & LGT); Integrated Centre fire evacuation route upgrade (LGT); University South outdoor play area upgrade (ECU Grant); and Norwood playground upgrade (ECU Grant & LDC).